How Can I Give Feedback To Charles Schwab Regarding Service Advisor

Charles Schwab client service

When you contact a broker, whether y'all are a beginner investor or an experienced trader, you'll be looking for customer service that is fast and truly helpful. These qualities, in plow, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what yous should expect from Charles Schwab'due south customer service, nosotros collected the following must-know information.

If you want to read our total review, including fees, eolith options and other platforms (like web and desktop) then skip to the Charles Schwab review.

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Client service

Charles Schwab has great customer service, which is available 24/7 and provides fast and relevant answers.

Pros	Cons
• Phone back up	None
• Alive chat
• Fast response time

You tin contact Charles Schwab in English via:

alive chat
phone
e-mail

Charles Schwab has a fast live conversation, which provides mostly relevant answers.

Telephone support was very helpful and gave relevant answers. The response fourth dimension was OK equally we connected with an agent inside a few minutes.

The Charles Schwab back up team isavailable 24/7,which is a big plus.

Charles Schwab review - Customer Service

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Check out our summary on Charles Schwab'due south customer service compared with like brokers, E*TRADE and Firstrade.

Charles Schwab customer service vs. similar brokers
	Charles Schwab	Eastward*TRADE	Firstrade
	US discount banker	US stockbroker	US discount broker
How fast was customer support when we tried?	Fast	OK	Rather boring
Quality of Customer service answers	Skillful	Good	Too vague or didn't answer
Live chat available	Yes	Yep	No
Phone available	Yes	Yes	Yes
Email available	Yes	Yes	Yes
24/vii availability	Yep	Yes	No

Let'due south continue with a more detailed description of Charles Schwab's customer service features.

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One of the most essential components of a well-operation customer service is the number of channels through which you lot can accomplish out for aid. Usually, the more advice platforms in that location are, the more likely it is that somebody will answer your questions in time.

You tin can arrive touch with Charles Schwab in the following ways.

Alive chat

Telephone

The good news is that Charles Schwab's customer service is available 24/7, therefore you'll be able to go answers to your questions on short discover.

We define the quality of a broker'due south customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that'south considered a poor response speed) and their response relevance (i.due east. whether they provide a clear reply to your questions or an ambiguous one that needs further clarification).

Response speed at Charles Schwab

Alive conversation

You're in good hands. Charles Schwab's alive chat responds quite fast, someone's ordinarily in that location to help you within a minute.

Telephone

On the phone, Charles Schwab's speed is somewhat mediocre. Sometimes they are fast, only sometimes you'll take to expect for 3-4 minutes, which is bully but non very good either.

Email

No worries! Charles Schwab will answer your email in a curt amount of time, usually inside a 24-hour interval.

Response relevance at Charles Schwab

Live conversation

You lot'll find what you need. Charles Schwab's live conversation provides clear and detailed information to any questions you may accept.

Phone

On the phone Charles Schwab provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

E-mail

You're in the correct place for farther information. Via electronic mail, Charles Schwab provides you with all the necessary answers to your questions, getting back to y'all with a detailed and articulate summary.

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Charles Schwab'south customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to whatever banker-related questions. If you lot want to accept a look at how other brokers similar to Charles Schwab compare in this regard, check out our broker comparison tool here.

Author of this commodity

Ádám worked in banking and investment, and holds a professional degree in this field. He is a motivated finance adept, having joined BrokerChooser in 2018. He's also eager to help people find the best investment provider for them, and to make the investment sector equally transparent as possible. In his spare fourth dimension, he loves learning new things, particularly data science, algo-trading, programming and trading.

Ádám worked in cyberbanking and investment, and holds a professional caste in this field. He is a motivated finance practiced, having joined BrokerChooser in 2018. He's also eager to help people find the all-time investment provider for them, and to make the investment sector as transparent as possible. In his spare time, he loves learning new things, specially data science, algo-trading, programming and trading.

Everything you lot discover on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more nearly our methodology